How to delete your data
AlleyBloom lets Creators connect their Instagram and TikTok accounts so that the posts they deliver for a Collab, and how those posts performed, can be shown to the Business they collaborated with, so that Businesses on AlleyBloom can see some of the account’s figures on the creator’s profile, as our Privacy Policy lists, and so that they can show the figures and posts they choose on their public Showcase page. While an account is connected, we collect its figures once a day and keep their history. You can remove that connection, and the data behind it, at any time.
1. Disconnect a social account
Sign in at creators.alleybloom.com, select Edit on your page, open Accounts & metrics, and select Disconnect… in the ⋮ menu of that account’s card: Instagram or TikTok. We immediately delete any access token we hold for that account from our systems and stop retrieving any further data from it. Disconnecting also removes the account from your profile (and your page, if you have one), and we delete the data we collected from it within 30 days, except the Collab records in section 3. If that account is the only one you have connected and your Showcase page is live, the same dialog first asks you to unpublish the page, then disconnects the account.
You can also remove AlleyBloom’s access through Instagram, Facebook or TikTok, or ask for your data to be deleted through Instagram or Facebook. When Instagram or Facebook tells us, or when the platform confirms that our authorization for the account has ended, we delete the data we collected from the account within 30 days, except the Collab records in section 3, and remove the account from your profile (and your page, if you have one). If it is the only account on your page and the page is live, we unpublish the page first. A TikTok authorization lasts one year from the day you connect, and only connecting again renews it. We remind you 30 days and 7 days before it ends.
2. Delete your account and your data
Email support@alleybloom.com from the address on your AlleyBloom account with the subject “Delete my data”. We email a confirmation link to that address. Once you confirm, your account is locked and cannot be used to sign in, and we delete your data 7 days later, or sooner if needed to finish within 30 days. To cancel before then, write to support@alleybloom.com. We finish within 30 days of your request and confirm by email when it is done.
We delete or clear:
- Your profile: name, bio, photo, social handles and contact details, and your Showcase page.
- Access to your connected Instagram and TikTok accounts, and the tokens we hold.
- The data we collected from your connected accounts: profile details, daily figures, audience breakdowns, recent posts and their figures, and the history of each.
- Files you uploaded.
- Your notifications, email settings and analytics records.
- Your email address and Google sign-in, if you ask us to delete every account tied to you.
3. What we keep, and why
We keep the following so that the other party to a Collab keeps their record, and to meet our contractual and legal obligations:
- Messages in Collab threads, together with the campaign and contract terms, kept as written, including anything you typed in them. For a creator account the sender shows as “Deleted creator.” For a Business account the messages show the business name kept below.
- Records of Collabs you completed, including the content you delivered that was accepted. These stay after you disconnect a social account too.
- Performance numbers of the posts we keep, so that a Business’s reports do not change.
- If you had a Business account, the business name, category and area, unless the name is a person’s name, in which case we delete it.
- Email opt-out lists, which hold your address so that we do not write to you again.
- A log of your deletion request for 24 months. It holds ids, dates and steps, and no personal details.
Backups. We keep backups of our systems for up to 35 days. We do not edit backups. Your data leaves them as they expire. If we restore a backup, we delete your data again before the restored system is used.
Some copies are outside our reach or expire on their own: anonymous page views and error records that carry no account id, temporary caches and logs, and link previews and search results for a Showcase page, which other services drop the next time they see the page is gone and which we cannot remove sooner.
This is consistent with the retention practices described in our Privacy Policy. You can ask us about these records at support@alleybloom.com.
4. Questions
For any question about deleting your data, or to exercise your rights under applicable privacy law, contact us at support@alleybloom.com.